Payment, Cancellation & Refund Policy

1. Booking Policy

• Customers can book balloon decoration and event styling services through our website, phone, WhatsApp, or other available booking channels.
• A booking advance of ₹500 is required to reserve the selected date and time, unless a different amount is communicated and agreed upon.
• A booking is considered confirmed once the required advance payment has been received and the booking details have been acknowledged by Pop Joy Decoor.
• Customers should provide accurate information, including their name, contact number, event date, setup time, venue address, and selected decoration theme.
• Customers are advised to confirm the decoration package, inclusions, and any additional requirements before making the payment.
• Booking slots are subject to availability. An inquiry or payment screenshot alone does not guarantee confirmation until the payment and booking have been verified.

2. Payment Policy

Pop Joy Decoor accepts payments through UPI and other payment methods accepted by Pop Joy Decoor.

• The booking advance must be paid to confirm the reservation.
• The remaining balance is payable after the decoration setup is completed, in accordance with the agreed booking terms.
• Any additional services, extra decoration items, transportation charges, or changes requested by the customer may incur additional costs.
• Customers should retain their payment receipts or transaction references for future communication.
• If a payment is deducted but the booking is not confirmed, customers should contact us with the transaction details so we can verify the payment.
• Customers must ensure that payments are made only through the official payment details provided by Pop Joy Decoor.

3. Cancellation & Refund Policy

We understand that plans can change. If you need to cancel a confirmed booking, please notify Pop Joy Decoor as early as possible.

The following cancellation policy applies according to the time remaining before the scheduled event.

The cancellation time will be calculated using the scheduled event date and time recorded in the confirmed booking.

Refund Calculation Example

If a customer has paid an advance of ₹500, the refund will be calculated as follows:

These examples assume that the refund percentage is applied to the ₹500 booking advance.

Any additional payments already made will be assessed according to the applicable cancellation terms, work completed, costs incurred, and applicable law. No term of this policy excludes mandatory consumer rights.

4. Rescheduling Policy

Customers who wish to change their event date or time should contact Pop Joy Decoor as early as possible.

• All rescheduling requests are subject to availability of the decoration team and the requested time slot.
• Rescheduling requests made more than 48 hours before the event will be considered subject to availability.
• Requests made within 48 hours of the event may be subject to additional charges depending on preparation, materials purchased, and team allocation.
• Last-minute rescheduling cannot be guaranteed.
• Any price difference resulting from a change in theme, package, venue, date, or service requirements must be communicated and agreed upon before proceeding.
• A rescheduled booking will be considered confirmed only after Pop Joy Decoor acknowledges the revised booking details.

5. Customized Decorations & Special Orders

Pop Joy Decoor provides customized decorations based on customer preferences, event themes, and reference images.

Examples include:

• Personalized birthday backdrops and name boards.
• Customized balloons and printed decorations.
• Birthday number setups and themed balloon arrangements.
• Baby shower and welcome-baby decorations.
• Anniversary and romantic room decorations.
• Custom cut-outs, props, and other personalized items.

Customized items may require advance preparation and may not be suitable for reuse or resale.

If a booking is cancelled after customized materials have been produced or specific materials have been purchased, the associated costs may be considered when assessing the refund, subject to applicable law and any terms communicated to the customer before purchase.

6. Changes to Decoration Packages

Customers should review their selected decoration package before confirming their booking.

• Requests to change the decoration theme, colors, design, or package after confirmation are subject to availability.
• Changes that require additional materials, labor, transportation, or preparation may result in additional charges.
• Any additional charges will be communicated to the customer for approval before the additional work is undertaken.
• Reference images are provided for inspiration. Minor variations in balloon shades, materials, product availability, and final presentation may occur.
• Pop Joy Decoor will make reasonable efforts to deliver the agreed decoration concept and package inclusions.

7. Delays, Venue Access & Customer Responsibilities

Customers are responsible for providing correct event details and ensuring that the decoration team can access the venue at the agreed setup time.

• The customer must provide an accurate venue address and any necessary entry or access instructions.
• If venue permissions, society approvals, parking arrangements, or other permissions are required, the customer should arrange them in advance unless otherwise agreed.
• Delays caused by restricted access, incorrect venue details, or customer-requested changes may affect the setup schedule.
• If additional waiting time, transportation, or repeat visits become necessary due to circumstances attributable to the customer, reasonable additional charges may apply after communication with the customer.
• Pop Joy Decoor will make reasonable efforts to complete the setup within the agreed timeframe.

8. Refund Processing Time

Once a refund has been approved:

• Refunds will generally be initiated within 5–7 working days.
• Refunds will normally be sent through the original payment method wherever possible.
• The time taken for the refund to appear in the customer's account may depend on the bank, UPI application, or payment provider.
• Customers may be asked to provide the relevant transaction reference or booking details to verify the payment.
• If a refund is delayed beyond the expected processing period, customers may contact Pop Joy Decoor for an update.

The stated processing period is an estimated timeframe and does not override any mandatory refund deadlines under applicable law.

9. Service Quality, Complaints & Resolution

Customer satisfaction is important to Pop Joy Decoor.

If a customer experiences an issue with a decoration setup, they should contact us as soon as reasonably possible and provide details of the concern, along with photographs or other relevant evidence where available.

Depending on the circumstances, possible resolutions may include:

• Correction of the decoration, where feasible.
• Rework or replacement of affected items.
• A partial refund or other appropriate compensation.
• Another mutually agreed resolution.

Each complaint will be assessed based on the confirmed booking, agreed package inclusions, services delivered, and the nature of the issue.

Nothing in this policy prevents customers from exercising their rights under applicable consumer-protection laws.

10. Returns Policy

Our primary service involves on-site decoration using balloons, backdrops, props, and other materials assembled or installed for a specific event.

• Returns generally do not apply to decoration services once the service has been performed.
• Installed, inflated, used, or personalized decoration materials may not be suitable for return or reuse.
• If a separately supplied physical product is defective, damaged, or different from what was agreed, customers should contact us promptly so the issue can be reviewed.
• Any applicable remedy will be determined in accordance with the circumstances and applicable law.

11. Unforeseen Circumstances

Events may sometimes be affected by circumstances outside the control of the customer or Pop Joy Decoor, including severe weather, government restrictions, venue closures, transportation disruptions, or other unforeseen events.

In such circumstances, we will make reasonable efforts to work with the customer to identify a suitable solution, which may include rescheduling, an alternative arrangement, or an appropriate refund.

If Pop Joy Decoor is unable to provide a confirmed service, the customer will be offered an appropriate resolution based on the circumstances and applicable law.

12. Privacy & Booking Information

Information provided during booking, such as names, contact details, venue addresses, event dates, and payment references, may be used to:

• Confirm and manage bookings.
• Coordinate decoration services and venue access.
• Process payments, cancellations, and refunds.
• Respond to customer inquiries and complaints.
• Maintain necessary business and transaction records.

Customer information will be handled in accordance with applicable privacy and data-protection requirements.

13. Amendments to This Policy

Pop Joy Decoor reserves the right to update this policy when necessary to reflect changes in services, business operations, or legal requirements.

Updates will be published on our website with the revised date. The applicable terms for an existing booking will be assessed in light of the terms communicated and agreed upon when the booking was made, subject to applicable law.

Customers are encouraged to review this page before confirming a booking.

14. Contact Us

If you have any questions about bookings, payments, cancellations, rescheduling, or refunds, please contact Pop Joy Decoor.

Important Notice: By confirming a booking, customers acknowledge that they have been informed of the applicable payment, cancellation, and refund terms. This policy is intended to provide transparency and does not limit any rights available under applicable Indian law.