Privacy Policy

1. Introduction

Welcome to Pop Joy Decoor. We respect your privacy and are committed to protecting the personal information you share with us through our website, booking channels, WhatsApp, phone calls, and other customer communication methods.

This Privacy Policy explains how Pop Joy Decoor collects, uses, stores, shares, and protects personal information when you browse our website, enquire about our services, or book a decoration service.

Our services include balloon decorations, birthday decorations, anniversary setups, baby shower decorations, welcome-baby celebrations, room decorations, themed party setups, and other event decoration services across Delhi NCR.

In this policy, the terms “Pop Joy Decoor,” “we,” “us,” and “our” refer to our decoration business. The terms “you” and “your” refer to customers and website visitors.

By using our website or providing your information to us, you acknowledge this Privacy Policy. Where consent is required by law, we will seek it as applicable.

2. Scope of This Policy

This Privacy Policy applies to personal information collected through:

• Our official website.
• Booking enquiries and service requests.
• WhatsApp messages, phone calls, and other communication channels.
• Payment confirmations and transaction-related communications.
• Customer feedback, complaints, and support requests.
• Other interactions relating to our decoration services.

This policy does not govern third-party websites, payment applications, social media platforms, or other services that operate under their own privacy policies.

3. Information We Collect

We collect only the information reasonably necessary to respond to enquiries, manage bookings, provide services, process payments, and operate our business.

Personal Information Provided by You

Depending on your interaction with us, we may collect:

• Full name.
• Mobile number and WhatsApp number.
• Email address, if provided.
• Event date and preferred setup time.
• Venue address and location details.
• Selected decoration theme and package.
• Personalization details, such as names, ages, messages, and event preferences.
• Reference photographs or images shared for decoration planning.
• Booking history, customer communications, feedback, and complaints.

Please share only information that is necessary for your booking or enquiry.

Payment Information

We may collect payment-related information necessary to verify and manage your booking, including:

• Payment amount.
• Transaction reference or UPI transaction ID.
• Payment date and status.
• Booking advance and outstanding balance information.
• Refund and cancellation records.

Payments may be made through UPI or other payment methods accepted by Pop Joy Decoor.

We do not ask customers to share their UPI PIN, banking passwords, OTPs, or other confidential authentication credentials through WhatsApp, phone calls, or email.

Payment information processed by a third-party payment provider may also be subject to that provider’s privacy policy and security practices.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website hosting provider or other tools, depending on the services enabled on the website.

This may include:

• IP address.
• Browser type and version.
• Device type and operating system.
• Pages visited and approximate visit duration.
• Referring website or page.
• Technical logs relating to website performance and security.
• Cookie or analytics information, where applicable.

We use such information only for relevant purposes, such as website operation, security, performance monitoring, and improving the customer experience.

4. How We Use Your Information

Pop Joy Decoor may use your personal information for the following purposes:

Booking and service delivery

• Confirming bookings and checking availability.
• Planning decoration themes and arrangements.
• Coordinating setup dates, times, and venue access.
• Communicating customization requirements to the decoration team.

Payments and refunds

• Verifying booking advances and payments.
• Maintaining transaction records.
• Managing cancellations and rescheduling requests.
• Processing eligible refunds and resolving payment disputes.

Customer support

• Answering enquiries.
• Providing booking confirmations and updates.
• Responding to feedback and complaints.
• Resolving service-related issues.

Business operations

• Maintaining business and accounting records.
• Improving our services and website.
• Preventing fraudulent bookings and unauthorized transactions.
• Meeting applicable legal and regulatory obligations.

Marketing and promotions

Where permitted by law and subject to any required consent, we may use your contact information to share offers, promotions, or updates about our decoration services. You may opt out of promotional communications at any time.

Essential messages concerning existing bookings, payments, or service changes may still be sent where necessary.

5. WhatsApp, Phone Calls, and Customer Communications

Pop Joy Decoor may communicate with customers through WhatsApp, telephone calls, SMS, or email, depending on the contact details provided.

These communications may include:

• Booking confirmation.
• Event date and setup-time confirmation.
• Decoration design discussions.
• Payment and refund updates.
• Requests for missing booking information.
• Customer support and feedback.
• Promotional messages, where permitted.

When you communicate with us through a third-party platform, that platform may process your information under its own privacy policy and terms.

Please avoid sharing sensitive personal or financial information through ordinary messages.

6. Sharing of Personal Information

We do not sell customers’ personal information to third parties.

We may share relevant information when necessary for the following purposes:

Service providers and decoration teams

We may share your name, contact details, event date, venue address, and decoration requirements with team members, decorators, or service partners who need the information to complete your booking.

Payment service providers

Transaction-related information may be processed by banks, UPI providers, or other payment services to verify payments and manage refunds.

Website hosting and technical providers

Hosting providers, security services, or technical support providers may process certain information to maintain and operate our website.

Professional advisers

Where necessary, information may be shared with accountants, legal advisers, or other professional service providers for legitimate business purposes.

Government authorities and legal obligations

We may disclose information when required by applicable law, a valid legal request, a court order, or an authorized government authority.

Any sharing of personal information will be limited to what is reasonably necessary for the relevant purpose, subject to applicable law and appropriate safeguards.

7. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve functionality, understand website traffic, maintain security, and enhance the browsing experience.

Depending on the tools enabled, cookies may be used to:

• Support essential website functions.
• Remember certain preferences.
• Measure website performance.
• Understand how visitors interact with our pages.
• Support advertising or marketing measurement, where applicable.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

8. Data Security

Pop Joy Decoor takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

Depending on the systems used, these measures may include:

• Restricting access to customer information.
• Using trusted website hosting and service providers.
• Maintaining appropriate security settings.
• Limiting the sharing of booking information to people who need it.
• Reviewing suspicious activity and unauthorized access concerns.

However, no website, electronic communication method, or storage system can be guaranteed to be completely secure.

Customers should protect their own devices and accounts and should never disclose their UPI PIN, OTP, or banking passwords to anyone claiming to represent Pop Joy Decoor.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements.

For example, we may retain information to:

• Complete and manage bookings.
• Maintain payment, accounting, and refund records.
• Respond to complaints and resolve disputes.
• Maintain relevant business records.
• Meet legal or regulatory obligations.
• Establish, exercise, or defend legal claims.

When personal information is no longer required, we will take appropriate steps to delete it or anonymize it, subject to applicable law and any legitimate retention requirements.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request information about the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where applicable.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Raise concerns about the handling of your personal information.
• Submit a privacy-related complaint through the appropriate channel.

To exercise these rights, please contact us using the details provided in the Contact Us section.

We may need to verify your identity before processing a request. Certain information may need to be retained where required by law or necessary to resolve a legitimate dispute.

11. Children's Privacy

Our services are generally booked by adults for celebrations involving children, including birthdays and other family occasions.

We do not intentionally seek to collect personal information directly from children for independent bookings. Where a parent or guardian provides a child's name, age, photograph, or other details for a decoration, we will use that information only as reasonably necessary to fulfil the requested service and in accordance with applicable law.

Parents or guardians who have concerns about information provided in connection with a booking may contact us to request an appropriate review.

12. Photographs, Videos, and Promotional Use

Customers may share photographs, reference images, or event details with Pop Joy Decoor to help us plan and execute decoration services.

We may use these materials to fulfil the requested service and coordinate decoration arrangements.

We will not assume that permission to provide a photograph for a booking also grants permission to publish it for marketing purposes.

If we wish to use identifiable customer photographs, event photographs, or videos for promotional purposes, we will obtain any consent or authorization required by applicable law.

Customers may contact us if they have questions about photographs or other media shared with us.

13. Third-Party Links and Services

Our website or communications may contain links to third-party websites, social media pages, maps, payment applications, or other online services.

These services may collect or process information independently under their own privacy policies.

Pop Joy Decoor does not control the privacy practices or security of third-party platforms. We encourage customers to review the applicable policies before sharing information with those services.

14. International Data Transfers

Some third-party website, hosting, communication, or analytics providers may process information using infrastructure located outside India.

Where such processing occurs, personal information will be handled in accordance with applicable legal requirements and any relevant safeguards.

We do not claim that all information is stored exclusively in India.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website technology, business operations, or legal requirements.

The revised policy will be published on our website with an updated “Last Updated” date.

Customers are encouraged to review this page periodically to stay informed about how their information is handled.

Where required by applicable law, we will provide notice or seek consent for material changes.

16. Applicable Law

This Privacy Policy will be interpreted in accordance with the applicable laws of India, including relevant data-protection and consumer-protection requirements.

Nothing in this policy is intended to restrict any rights or remedies that cannot lawfully be excluded under applicable law.

17. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact Pop Joy Decoor.

We will review privacy-related requests and respond within the applicable legal timeframe.